Taylor Swift says ticket buying problems 'excruciating' to watch
Taylor Swift on Friday lashed out at Ticketmaster over the botched sale of her upcoming tour, saying it was "excruciating" to learn that thousands of her fans had struggled to buy tickets.
- Magazine
- Reuters
- Published Date: 10:52 | 18 November 2022
- Modified Date: 10:52 | 18 November 2022
Pop superstar Taylor Swift said on Friday it was "excruciating" for her to watch fans struggle to secure tickets for her upcoming U.S. tour after she had been assured that Ticketmaster could handle large demand.
Many fans said they waited hours and were repeatedly kicked off the Ticketmaster website during presales this week.
Swift, in a statement posted on Instagram, said it was "excruciating for me to just watch mistakes happen with no recourse."
She said her team had been assured by ticket sellers that they could handle a surge in demand for her Eras tour, her first in five years. Ticketmaster handled ticket sales for most shows on the 20-city, 52-date U.S. stadium tour. SeatGeek sold tickers for a handful of performances in Texas and Arizona.
Ticketmaster has said it experienced unprecedented interest in Swift's tour and worked quickly to resolve technical problems.